If you wish to make a return or exchange an item, please make sure it’s done within 14 days from delivery. The returned item must be in its original condition – unused and unaltered – all tags must be attached. Pre orders and discounted items are not eligible for returns or exchanges. Customers are responsible for the return costs.



A refund will be issued on the original payment method within 3 business days of receiving the return. Additionally, 3 business days are needed to receive the payment. Please note, this is the normal bank procedure and Lado Bokuchava has no control over it.

By purchasing Lado Bokuchava goods via this platform, you accept the policies stated above. Please read them carefully. The terms stated above have the same meaning as the General Terms and Conditions.